Privacy Policy

Section 1 – Personal Information Collected

When you make a purchase from our store or use our mobile application, as part of our buying and selling process, we collect the personal information you provide, such as your name, address, and email address.

When you browse our store or use our mobile application, we also automatically receive the Internet Protocol (IP) address of your device, which allows us to obtain more details about the browser and operating system you use.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

Section 2 – Consent

How do we obtain your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we assume that you consent to our collection and use of your information for that purpose only.

If we ask for your personal information for another reason, such as marketing purposes, we will directly ask for your explicit consent or provide you with an opportunity to decline.

How do you withdraw your consent?

If after consenting, you change your mind and no longer consent to us contacting you, collecting, or disclosing your information, you can notify us by contacting us at info@vitalizedx.ch.

Section 3 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 – WooCommerce

Our store is hosted by Infomaniak. WooCommerce provides us with the online e-commerce platform that enables us to sell you our services and products.

Your data is stored in WooCommerce’s data storage system and databases, and in the general WooCommerce application.

Payment

When you make a purchase on this site or through our mobile application, you use one of the available payment gateways. We utilize WooCommerce Checkout, incorporating payment by invoice and Stripe, where you can pay via credit card, debit card, Apple Pay, and Google Pay.

The data relating to your payment through WooCommerce Checkout is stored by the software provider Stripe, more information can be found at: Stripe Privacy Policy. Outside of Switzerland, your data may no longer be subject to Swiss data protection and banking secrecy laws.

Article 5 – Services Provided by Third Parties

Generally, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies concerning the information we must provide to them for your purchase transactions.

We recommend that you read their privacy policies so you can understand how your personal information will be handled.

Please note that some providers may be located or have facilities in a jurisdiction different from you or us. If you decide to engage in a transaction that involves the services of a third-party provider, your information may be subject to the laws of the jurisdiction(s) in which that provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed through a payment gateway located in the United States, then your information used in completing the transaction may be subject to disclosure under United States law, including the Patriot Act.

Once you leave our store’s website or mobile application or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

You may exit our website by clicking on certain links on our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Article 6 – Security

To protect your personal information, we take reasonable precautions and adhere to industry best practices to ensure it is not improperly lost, misused, accessed, disclosed, altered, or destroyed.

Cookies

Our website and mobile application use cookies to enhance your browsing and shopping experience and for statistical purposes.

Section 7 – Age of Consent

By using this site or mobile application, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site or mobile application.

Section 8 – Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website or mobile application. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

In case our store is acquired by or merged with another company, your information may be transferred to the new owners, so that we may continue selling products to you.

Section 9 – Wellness Reports and Forms

As part of our service offering, we provide wellness reports that require clients to fill out forms with personal wellness information. The information collected through these forms is handled with the utmost confidentiality and security.

Information Collection and Use

We collect information through these forms to provide a personalized and comprehensive wellness report. The type of information collected may include personal health and wellness data. We use this information solely for the purpose of creating a customized wellness report and for no other purpose unless explicitly stated and consented to by the client.

Security and Confidentiality

We take stringent measures to ensure that the information provided in these forms is stored securely and protected against unauthorized access, disclosure, alteration, and destruction. We comply with industry best practices and adhere to the highest standards of data protection to safeguard your personal wellness information.

Sharing of Information

We do not share, sell, or disclose the personal wellness information collected through these forms with any third parties, except as necessary to fulfill the service or as required by law. When sharing information with third parties as necessary for service fulfillment, we ensure that they adhere to strict confidentiality and data protection standards.

Consent and Withdrawal

Clients have the right to withhold consent for the collection of personal wellness information. Clients can also request access to, correction of, or deletion of their personal wellness information at any time by contacting us at info@vitalizedx.ch.

Changes to this Section

We may update this section to reflect changes to our practices or for other operational, legal, or regulatory reasons. Clients will be notified of any significant changes to this section in a timely manner.

Questions and Contact Information

If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at info@vitalizedx.ch.