Shipping and Delivery Policy

Processing Time for Shipments

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. During high volume periods, please allow additional time for your order to be processed.

Shipping Methods and Delivery Time

Domestic Shipping (Switzerland)

• Standard Shipping: 2 to 5 business days

International Shipping

• Within Europe and the USA:

  • 5 to 15 business days
  • Free for orders over 150 CHF
  • 10 CHF for orders under 150 CHF

• Rest of the World:

  • Delivery times may vary based on local distribution services.
  • Please contact us at sales@vitalizedx.ch for specific information regarding delivery times to your location.

Costs

• For orders within Switzerland:
  • Free of any costs 
• For orders from the rest of the World
  • Free for orders over 150 CHF
  • 5 CHF for orders under 150 CHF

Shipping Restrictions

We ship worldwide without restrictions. However, delivery times outside of Europe and the USA may vary depending on local distribution services.

Order Tracking

Once your order has been shipped, you will receive an email notification from us which will include the tracking number. You can use the tracking number to check the status of your order on the carrier’s website.

Damaged or Lost Items

In the event that your order arrives damaged, or if you have not received your order within the estimated delivery time frame, please contact us immediately at sales@vitalizedx.ch. We are committed to resolving any issues promptly, which may include issuing a refund or sending a replacement.

Customs and Import Taxes

Customers are responsible for any customs and import taxes that may apply. We recommend checking with your local customs office for more information regarding potential charges before placing your order.

Return Policy

We accept returns within 14 days of receipt. Items must be unused, in the same condition that you received them, and in the original packaging. To initiate a return, please contact us at sales@vitalizedx.ch with your order number and details of the item you would like to return.

Note: Customers are responsible for return shipping costs and any potential customs charges. We recommend using a trackable shipping service for returns to ensure the safe delivery of the items.